Grow Guarantee

Midrib's Grow Guarantee

We know, that you know, that plants are living, perishable things.

While we can guarantee that your plant will grow (however fast or slow!), we can't guarantee that your plant will thrive - this is in your loving hands. Midrib is not responsible for the results of incorrect plant care, unfavourable environmental conditions or nature's unexpected tricks!

Equally, we can't guarantee that bulbs, seeds or rhizomes will germinate. This is out of our control and part of the fun and experimentation of indoor gardening.


Good to know: dimensions, variegation, care, toxicity

We have taken care to measure and describe the plants as best we can. Plants both grow and shed leaves, and so measurements may vary from those described. Plants are supplied in plastic nursery pots as standard, unless otherwise indicated. Images illustrate plant types; therefore you may find there is variation in the size, style or colour of nursery pots. 

Variegated plants have become highly sought after, please be aware that the level and dispersal of variegation will vary with each plant, and that variegation can change over time.

Plant care guides are available on each plant page; however we always recommend researching your plant purchase. This is especially important if you have pets or young children, as some plants may be harmful if eaten, or may cause skin irritation.

We have indicated plants which are considered non-toxic in our 'Pet Friendly' category. However, we strongly recommend that you use this category as a guide only and that you should conduct your own research into the suitability of plants for your own home, pets, and family.


Returns & refunds

We are unable to accept returns of living plants.

Our customers are very important to us and so we will do all we can to rectify any problems. In the unlikely event you aren't happy with your plant purchase, please get in contact.

We are pleased to offer returns of all non-living items (such as plant pots) within 14 days of purchase. All items should be returned in perfect saleable condition. Please get in contact to discuss your return. Should you wish to return something this will be at your own cost.


Workshop bookings

Cancellations to workshop bookings may be made up to one week in advance of your workshop date. After this time, any cancelled workshop bookings will be forfeited. 


Gift Certificates

Gift certificates purchased via are redeemable on website orders only, they cannot be redeemed in store. Gift certificates are non-refundable.