We know, that you know, that plants are living, perishable things.
While we can guarantee that your potted plant will grow (however fast or slow!), we can't guarantee that your plant will thrive - this is in your loving hands. Midrib is not responsible for the results of incorrect plant care, unfavourable environmental conditions or nature's unexpected tricks!
Equally, we can't guarantee that bulbs, seeds or rhizomes will germinate. This is out of our control and part of the fun and experimentation of indoor gardening.
good to know
We have taken care to measure and describe the plants as best we can. Plants both grow and shed leaves, and so measurements may vary from those described.
Plant care guides are available on each plant page, however we always recommend researching your plant purchase. This is especially important if you have pets or young children, as some plants may be harmful if eaten, or may cause skin irritation.
returns & refunds
We are unable to accept returns of living plants.
Our customers are very important to us and so we will do all we can to rectify any problems. In the unlikely event you aren't happy with your plant purchase, please get in contact.
We are pleased to offer returns of all non-living items (such as plant pots) within 14 days of purchase. All items should be returned in perfect saleable condition. Please get in contact to discuss your return.
Should you wish to return something this will be at your own cost.
Botanical workshop bookings made directly through Midrib are non-refundable, except in exceptional circumstances. Any refunds issued will take into account any costs incurred.
In the event of cancellations due to Covid-19/lockdown restrictions, workshop participants will be offered an alternative workshop date and/or an at-home kit which can be completed independently.